Shipping policy
Welcome to He & She! We are committed to delivering your orders quickly and securely. This Shipping Policy details our procedures, timelines, and terms regarding the dispatch and delivery of all products purchased through our store. By placing an order with He & She, you acknowledge and agree to the terms outlined below.
SECTION 1 - DELIVERY TIMELINE
All orders placed on our website are processed and shipped with a standard delivery timeline of 3 to 5 business days across Pakistan. Please note that business days do not include weekends (Saturdays and Sundays) or public holidays. While we make every single effort to ensure your package reaches you within this 3 to 5 day window, delivery times are estimates only and are not absolute legal guarantees.
SECTION 2 - PROCESSING AND DISPATCH
Orders are typically processed within 24 to 48 hours of payment confirmation or Cash on Delivery (COD) verification. Once your order has been packed and handed over to our verified third-party courier partners, you will receive a shipping confirmation via email or SMS. This notification will include a unique tracking number so you can monitor the live status and journey of your package.
SECTION 3 - SHIPPING RATES AND TAXES
Shipping charges, handling fees, and any applicable regional taxes will be calculated dynamically and displayed clearly during the checkout process before you finalize your payment. Unless explicitly stated during a special store-wide promotion or discount campaign, all standard shipping and handling fees are the sole responsibility of the customer.
SECTION 4 - DELIVERY ADDRESS AND MODIFICATIONS
It is the customer's absolute responsibility to ensure that the complete shipping address, phone number, and contact details provided at checkout are 100% accurate and functional. Our courier partners will attempt delivery multiple times at your specified address. He & She cannot be held responsible for failed deliveries, returned parcels, or extra shipping charges resulting from incorrect or incomplete address inputs made by the user.
SECTION 5 - RISK OF LOSS AND CARRIER DELAYS
As stated in our master Terms of Service, once we transfer your products to the shipping carrier, the legal title and risk of loss pass directly to you. He & She is not liable for unexpected delays caused directly by shipping carriers, severe weather conditions, customs check processing, or any unexpected events outside our operational control. If your package arrives visibly damaged, please contact our helpdesk immediately with unboxing media.
SECTION 6 - CONTACT INFORMATION
If you have any questions or concerns regarding the transit status of your package or our shipping workflows, please reach out to us at our helpdesk:
heandshemall1245@gmail.com
G-15 Markaz, Islamabad, Pakistan
03457103833